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PRIVACY POLICY

Last Updated: March 12, 2026

At Sequentum ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our data extraction platform, or interact with our services.

1. INFORMATION WE COLLECT

A. Information You Provide to Us

We collect personal information that you voluntarily provide when you register on the platform, express an interest in obtaining information about us, or otherwise contact us.

  • Personal Identifiers: Name, Email Address, Company Name
  • Credentials: Password
  • Payment Data: Processed through stripe; not stored by Sequentum

B. Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device/Usage Data: IP Address, Browser Type, Operating System, And Referring Urls – Google Analytics
  • Location Data: Approximate Location Derived From IP Address (City/Country), And User Session Interactions And Error Logs

C. Data Processed on Behalf of Clients (Data Extraction Services)

Sequentum provides data extraction services that operate at the direction of our clients.
In this context:

  • Sequentum acts as a Data Processor
  • Our clients act as the Data Controller

We may process publicly available data, which in some cases may include personal information, strictly based on client instructions.

We:

  • Do not determine the purpose or legal basis for this processing
  • Do not use this data for our own purposes
  • Require clients to ensure lawful collection and use of data

We adhere to internal operating guidelines designed to minimize the collection of non-public or sensitive personal information.

2. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

  • Essential Cookies: Necessary for the website to function
  • Analytics Cookies: We use Google Analytics to analyze traffic; users may opt out via the Cookiebot banner
  • Product Analytics: PostHog is used to analyze user sessions and improve platform functionality
  • Error Monitoring: Sentry is used to monitor system performance and detect software issues
  • Marketing Cookies: HubSpot and Apollo are used to track lead generation and form submissions

3. HOW WE USE YOUR INFORMATION

We process your information based on legitimate business interests, contractual necessity, and legal obligations.

  • To facilitate account management (account creation, login, support)
  • To send administrative information (updates to terms, policies, or services)
  • To protect our services (fraud prevention, security monitoring)
  • To comply with legal obligations (e.g., subpoenas, regulatory requests)

4. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information.

We may share information in the following circumstances:

  • Service Providers: We share data with trusted service providers to support our operations, including Amazon Web Services (AWS), Apollo, HubSpot, Sentry, and PostHog
  • Legal Obligations: When required to comply with applicable laws or enforce our rights
  • Business Transfers: In connection with a merger, sale of assets, financing, or acquisition

All service providers are contractually obligated to safeguard data and process it only for specified purposes.

5. DATA RETENTION

We retain personal information only as long as necessary for the purposes described in this policy.

  • Account Data: Retained as long as the account is active and for a reasonable period thereafter
  • Client Data (Scraped Data): Retained according to client agreements and business requirements

6. CALIFORNIA PRIVACY RIGHTS (CPRA)

California residents have the following rights:

  • Right to Know: Request categories and specific pieces of personal data collected
  • Right to Delete: Request deletion of personal information
  • Right to Correct: Request correction of inaccurate information
  • Right to Opt-Out: We do not sell personal information

7. GDPR COMPLIANCE (EU/UK RESIDENTS)

If you are located in the EEA or UK, we process your data under the following legal bases:

  • Consent
  • Contractual Necessity
  • Legitimate Interests

Processor Role Notice

For data processed on behalf of clients, Sequentum acts strictly as a Data Processor. Data subjects should direct requests to the relevant Data Controller (our client).

International Transfers

Data may be transferred to the United States. We rely on appropriate safeguards, including Standard Contractual Clauses (SCCs), where required.

8. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organizational security measures, including:

  • AES-256 Encryption at Rest
  • TLS 1.2+ Encryption in Transit

Sequentum maintains a SOC 2 Type II certification, demonstrating adherence to industry-standard security, availability, and confidentiality controls.

9. CONTACT US

If you have any questions or comments about this policy, or wish to exercise your data rights, you may contact us at:

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