CG Enterprise is best in-class technology used for web data extraction, web automation and web integration. It can extract content from almost any website at scale and save it as structured data in a format of your choosing, including Excel, JSON, XML, CSV and most databases. We have created this FAQ to answer some of the most common questions customers have in order to make it easier for your purchasing decision.
If you still have any other questions after reading this, do not hesitate to contact us at email@example.com.
Please contact firstname.lastname@example.org for more information regarding Affiliate or Reseller programs.
Yes, though we only maintain a small team of Consulting Services staff for agent development outside of our Data Extraction Services. Please contact email@example.com for availability inquiries and quotes.
Yes. We offer Data Extraction Services, which is a turnkey service for accomplishing web data extraction. We provide you structured data that is updated on a recurring basis (daily, weekly, monthly, etc). We also update and maintain your agents when a website changes. We offer 24/7 maintenance and support by our experienced developer team, daily monitoring and use of our proxy pools.
We can provide quotes for this service if you send the following details to firstname.lastname@example.org:
We have removed the Self-Contained Agents feature. We have determined this feature to compete with our Enterprise Server Edition licensing model. Please contact email@example.com for more details on our OEM licensing if you are interested in this feature.
Yes. CG Enterprise includes a pre-built template which you can use to repeatedly follow all links on a website to look for specific content, such as emails or phone numbers.
Please email all support inquiries to firstname.lastname@example.org. You must have a CG Enterprise account with active support, or an active trial account. You can also login to your account page to submit support inquiries. You must send inquiries from the email address associated with your CG Enterprise account. Inquiries sent from other email addresses will be rejected.
We do not currently provide phone support, unless otherwise specified in license agreements with Enterprise customers. Our phone is answered by sales staff that have a good understanding of the software and web data extractions in general, but they are not technical staff that can help you with technical issues regarding the software or web data extraction techniques.
Free support is limited to bug reports and product feature inquiries. Unfortunately, we cannot provide training, or create and maintain your agents on an ongoing basis. If you require additional services please use our Data Extraction Services.
Please export your agent and attach the exported agent file if you are reporting a bug related to one of your agents. You can export your agents from the File menu in CG Enterprise.
Support inquiries are normally answered within 1 business day, but during very busy periods it may take longer.
Standard Support Limitations
Our software does not restrict the number of agents you can build, and we have customers with hundreds of active agents. If we had to help develop and maintain all of these agents, we would need to dedicate a full time employee for just a single customer in some instances, which is not a sustainable business model. If you need us to help develop or maintain data extraction agents on an ongoing basis, we will need to charge for the service.
Web data extraction is not a trivial task, since each website uses different coding techniques. If you have minimal experience, you will not be able to extract data from all websites without assistance. We can provide you with the following level of assistance:
Bug reports. Please attach your data extraction agent when reporting a bug.
Feature inquiries. You can ask questions such as “What does this option do?” or “Can CG Enterprise do this?”
Please notice the following restrictions to support:
We must be able to run your agent locally if you want us to help you. We do not create user accounts on a website to try and replicate a problem that you have. You must be willing to send us your agent with included account details.
We do not support your back-end systems including databases, even when they are used in conjunction with CG Enterprise.
We provide very limited support for Scripts and API integration. You need to be a competent programmer to use these features. We don’t provide general programming assistance. We only support documented features of the API. You may be able to access undocumented features intended for internal use only, and you are allowed to do so, but we will not support this functionality. This functionality may change or disappear without notice in future versions.
When you purchase a CG Enterprise license plan, it includes maintenance and support at no additional cost. This will allow you continual software updates and software support during your active license period.
We have migrated away from the Professional and Enterprise Edition perpetual licenses as we see growing demand to scale for Enterprise solutions. We will be offering new Enterprise-grade features in our Enterprise Licenses, such as the Agent Repository and new deployment methods for managing CG Enterprise Agents.
We will still support the Professional and Premium Edition licenses for our current grandfather users with the same Maintenance & Support terms and agreements.
Yes! If you are interested in purchasing multiple licenses, we have some great options for you. We have multi-seat licenses for Enterprise customers. You can contact us at email@example.com for more details.
The CG Enterprise for Server license is for use on test and production servers to manage and run web data extraction agents. Additionally, CG Enterprise for Server includes the Agent Control Center. The Agent Control Center (ACC) is used for larger web data extraction operations. The ACC integrates with all Enterprise licenses and offers a fully managed web data extraction platform for multiple users. The ACC provides centralized management for agent deployment, version control, scheduling, database connections, user access, proxies management, data extraction auditing, etc
CG Enterprise can extract most content and data (images, text, PDF, Excel/CSV documents, videos, etc.) that you can manually navigate to on a website.
The main features that are exclusive to the Enterprise Edition include:
You can install a CG Enterprise license on one desktop, laptop or server at a time. We offer multi-seat licenses at a volume-based discount for the Enterprise Edition. We also offer an Enterprise for Server Edition License within the Enterprise Plan that includes the Agent Control Center in order to deploy your agents across multiple servers, clusters or cloud environments. Please contact firstname.lastname@example.org for more information.
Yes, we offer trials upon request after evaluation of the use case for the customer requesting the trial. You can contact email@example.com for this request.
CG Enterprise is a Windows-based software application. Windows 10+ or Windows 2012 R2+ are a requirement, and Windows 10 or Windows 2016+ is recommended. If you use a Mac or Linux system, you can use CG Enterprise by installing a Windows Virtual Machine. Additionally, your copy of CG Enterprise and its agents can run on a Windows Server or VPS.
Recommended System Requirements:
64bit Windows 10 or 2012R2
Intel Core i5-6xxx or equivalent
8GB RAM (+2GB of RAM for each agent you want to run in parallel)
500 GB internal hard drive